Service Delivery & Assurance

The SEACOM Service Manager (SM) has the responsibility of assisting customers with all queries relating to circuits provision and re-provisioning. Activations, cancellations or re-provision requests can be notified via the SEACOM Circuit Activation Request (CAR) form that is sent directly to the SM via fax or email.

After circuits have been released, customers are notified with a SEACOM Service Handover Letter that will make reference to the circuit's services ID. This reference number allows customers to track, monitor and manage their circuit's status and fault reports via this portal: http://nas.seacom.mu